A Lesson in Great Customer Service
My poor iPhone gave up the ghost at some point last week, and upon taking it back to the mothership (Apple Store in Exeter) I was a tad put out to be told that nothing could be done about it until I'd made an appointment with a 'Genius' ... some 3 days away.
I never thought I'd last 3 days without my iPhone, but somehow managed and was kind of pleased I did hold out to deal with Apple directly, rather than sending the handset back to O2.
Put simply, the customer service was excellent. My Genius (Orania) was really friendly, knowledgable and really couldn't have been more helpful. And to top it all off, I walked out 20 minutes later with a brand spanking new handset.
Nice one, Apple!